Policies
 

E-Mail: sales@twinsprings.net

Twin Springs Group, Inc.

Policies

 

Shipping

Internet and Telesales orders are only available for customers in the United States and Canada. All orders are shipped using UPS or USPS, and are sent with delivery confirmation receipt. In-stock items are generally shipped within 24 to 48 hours, please take this in consideration when estimating the arrival time of your package.

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Refund

  • Any item may be returned in original condition for a NO-Questions Asked full refund within 10 days from the shipping date if dissatisfied for any reason. You must return the product in its original condition and be responsible for shipping the product to us. The postmark of the return items must be no later than 10 days from date of receipt. We utilize the United States Postal Service and/or UPS Delivery Confirmation and Tracking on all orders to obtain receipt dates.
  • Again, we are offering a complete refund minus all shipping & handling cost. Please allow 1-2 weeks for refund processing.

Privacy

Personal information
 
Information security and quality
 
Cookies, web beacons and other technologies
 
Online advertising
 
Personalized URL link
 
Children's data
 
Business relationships
 
Notification of Changes
 
 
Your privacy is important to Twin Springs Group, Inc. This statement discloses our Web site information practices.  It includes what type of information is tracked and gathered, how the information is used, and with whom the information is shared.

We have implemented these practices for the Twin Springs Group, Inc. Home Page. We have instructed our web-masters to include information on these privacy practices wherever personal information is collected on a Twin Springs Group, Inc. .

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Personal information  
In general, you can visit Twin Springs Group, Inc. on the Web without electronically telling us who you are and without revealing any information about yourself. There are times, however, when we may need information from you.

To correspond with you, to process an order or to provide you with a subscription, we will likely need your name, address and/or e-mail address.  If you tell us that you do not want us to use this information as a basis for further contact with you, we will respect your wishes.


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Information security and quality  
We intend to protect the quality and integrity of your personally identifiable information. We have implemented appropriate technical and organizational measures, such as encryption, for transmission of credit card numbers.  This measure keeps your information secure, accurate, current, and complete.

We make every effort to respond quickly to a request to correct inaccuracies in personal information. To correct personal information, please return the message containing the inaccuracies to the sender.  Please give all details of the correction requested.

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Cookies, web beacons and other technologies  
We sometimes collect anonymous information from visitors to the site.  The intent is to provide better customer service. For example, we may track visitors by there domains.  We measure visitor activity, but we do so in ways that keep the information anonymous. This anonymous information is sometimes known as "click stream data." Twin Springs Group, Inc. may use this data to analyze trends and statistics and to help us provide better customer service.

Transaction information is only keep in an anonymous format. It is combined with other anonymous information such as click stream data. This information is used and analyzed only at an aggregate level to help us understand customer trends and patterns. None of this information is reviewed at an individual level. If you do not want your transaction details used in this manner, you can either disable your cookies or opt-out at the order or request page.

We collect the anonymous information we mentioned in the previous paragraphs through the use of various technologies.  One is called "cookies".  A cookie is an element of data that a Web site can send to your browser, which may then be stored on your system. Some Twin Springs Group, Inc. pages use cookies, sent by Twin Springs Group, Inc. or its third party vendors, or other technologies to better serve you when you return to the site. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, however, some areas of some sites may not function properly.

Some Twin Springs Group, Inc. Web sites also use Web beacon technologies to better tailor customer service. These "Web beacons" are placed on a number of pages across Twin Springs Group, Inc. 's Web sites. When a visitor accesses these pages, an anonymous notice of that visit is generated which may be processed by us or by our vendors. These Web beacons work in conjunction with cookies. If you don ’t want to associate your anonymous cookie information with your visits to these pages, you can set your browser to turn off cookies.

We collect the anonymous information we mentioned in the previous paragraphs through the use of various technologies, including one called "cookies". A cookie is an element of data that a Web site can send to your browser, which may then be stored on your system. Some Twin Springs Group, Inc. pages use cookies, sent by Twin Springs Group, Inc. or its third party vendors, or other technologies to better serve you when you return to the site. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, however, some areas of some sites may not function properly.

If you turn off cookies, web beacon technologies will still detect anonymous visits to these pages, but the notices they generate cannot be associated with other anonymous cookie information and are disregarded.

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Online advertising  

Twin Springs Group, Inc. uses certain companies to deliver our banner ads and other online communications. These companies may collect and use information about customers to help us better understand the offers, promotions, and types of advertising that are most appealing to our customers. The information they collect is aggregated so it is not identifiable to a specific individual. 


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Personalized URL link  

On occasion, Twin Springs Group, Inc. presents a personalized URL (link) that brings the visitor to a personalized Web page. Such a URL is readily identifiable.  By clicking on that link and going to a personal Web page, you are agreeing to let Twin Springs Group, Inc. collect information about your session visits. We use this information to help us provide you with information that matches your interests. If you do not wish information to be used in this way, simply do not click on such personalized URL's.

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Children's data  

While few, if any, of Twin Springs Group, Inc. 's Web sites are directed towards children, we are committed to comply with applicable laws and requirements, such as the United States' Children's Online Privacy Protection Act (COPPA).

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Business relationships  

The Twin Springs Group, Inc. sites may contain links to other Web sites. Twin Springs Group, Inc. is not responsible for the privacy practices or the content of such Web sites.

Contracts: A 15% commission is payable to recognized media agencies commensurate with a contract. Rates are guaranteed on 12-month contracts. Early termination or interruption of a contract may be subject to applicable short-term rates. All rates quoted in this booklet represent space only prices.

Billing: Net cash must be received by Twin Springs 30-days after the initial date of invoicing. If late payment occurs, late charges will be assessed at 1.5% of the contract value every 30-days. Agency commissions will be forfeit if payment is not received within 90 days after the date of the initial invoice.

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Notification of Changes  

This privacy statement was last updated on Oct. 14, 2004. A notice will be posted on our web site home page for 30 days whenever this privacy statement is changed.

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Terms & Conditions

By clicking on the (Continue..) button on the shopping cart page before making final payment, you confirm that you agree to the following terms and conditions:

Twin Springs Group, Inc. is not responsible for state or local sales tax in the event you resell these products for profit. In the event you do resell these products for profit, it will be your responsibility to charge applicable local and state sales tax. Twin Springs Group, Inc. takes no responsibility for any product that might become damaged due to shipping.

Twin Springs Group, Inc. have no association or relationship with the above named companies, stores, products, or trademarks whatsoever.

Twin Springs Group, Inc. utilizes a third party Shipping & Fulfillment company to ship all orders. Your credit card will be charged for applicable shipping and handling charges as outlined in the total of your shopping cart.

Your credit card statement will display GCMG as the Merchant of record for all shipping and handling charges.

Shipping procedure & Approximate shipping time:
All order usually ships within 24/48 hours or the next business day.
All shipments will be registered and certified in the NSCDB (National
Shipping & Certification Database) to ensure prompt delivery.
Out of stock items - if shipment expected in 10 days, we hold the order,
if shipment is not expected in 10 days, we will credit your account for the
amount of shipping and other applicable charges if you do not wish to wait.

Refund policy:
No refunds can be given on the Shipping & Handling once your order is shipped (usually within 24 hours). If you decide to cancel your order prior to being shipped, please email us by replying to the order confirmation email that was sent to you as soon as you finalize your order prior to shipping to cancel. There will be a handling fee per item which will not be credited upon canceling your order.

Substitutions:
In the event of closeouts, some items might sell-out prior to Receiving your order - if this happens, the item will either be substituted for a similar item or you will receive a credit on your charge card for the amount of applicable shipping because we could not fulfill your order.

Shipping outside the U.S.:
We do not ship outside of the United States.

Colors are displayed for preference only, Twin Springs Group, Inc. will substitute color if the preferred color is out of stock.

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